• Visibility
• Analysis
• Insights

Real-time dash-board for all telephone activity.

Complete visibility into your inbound and outbound call traffic.

Adjust your staffing resources to precisely fit your actual needs.

Which employees are the most productive?

How often do calls go to voice-mail? And how quickly are those calls returned?

We have a sample demo company setup that shows the call traffic for a mid-size company.

You will make two selections. Highlight the type of calls you want to analyze, then select the time period. Click here.

Here is what one of our clients - FW Canada - is saying ...

We have been using the call analysis and tracking system from Icefan Systemhouse Inc. for almost a year now. It has proven to be a critical tool for us in our daily operations. This has allowed us to streamline and allocate staff to respond quickly to changing conditions. We are also very pleased with the support and responsiveness when any questions or issues need attention. Marisa.