| WEB - Case Studies | ||
| Situation: | Medium-sized printing company. | E-mail us for WEB. |
| Problem: | Customer service department swamped with calls concerning work-in-progress, account status, job status, inventory inquiries. | Our services. |
| Solution: | Set up secure Web site that allows the printing companies' customers to enter orders themselves, track their job and account status, and inquire on inventory levels for items stocked by the printer for them. This new site resulted in a dramatic reduction in calls to customer service and a large increase in customer satisfaction. | What You Should Know. |
| Situation: | Medium-sized industrial products distributor. | |
| Problem: | Field sales personnel had no access to current product or pricing information and no effective sales tools. | |
| Solution: | Set up secure Web site that sales representatives could access from any Internet-enabled computer. They could then download the latest product data and update their Palm Pilots or simply review the data sheets on-line. Additionally, they could sit down with prospects or existing customers to review complete product capabilities as well as installation checklists and customer testimonials. This resulted in sales personnel no longer required to spend two days every month at head office and a far higher close rate. |
| Situation: | Small retailer with existing Web site. | |
| Problem: | High frustration with site that included: slow updating, poor site performance, no database capability, domain name that was buried in Geocities. | |
| Solution: | We ported over the Web site to our facilities and gave them their own domain name. Full database capabilities with a much improved user interface. Client now has total control over public image. |